Privacy Policy
Effective Date: October 17, 2025
Welcome to BetterUC. This Privacy Policy explains how we collect, use, store, and share personal information through our website,
www.betteruc.com, and related digital services. By using our website, you consent to this Privacy Policy.
Information We Collect
We may collect the following types of personal information when you visit or use our website:
- Name, phone number, and email address
- Contact form submissions or appointment requests
- Information related to healthcare inquiries or services provided
- Payment and billing information (if applicable)
- Technical information such as IP address, browser type, and usage data collected via cookies or analytics tools
How We Collect Information
We collect personal information in several ways:
- When you complete forms or contact us directly through our website
- When you subscribe to email updates or request information
- Automatically, through cookies and other tracking technologies that record website activity and improve performance
Purpose of Information Collection
We use collected information for the following purposes:
- To provide and improve our services, including urgent care and telehealth offerings
- To respond to contact requests or appointment submissions
- To process payments or billing information securely
- For internal analytics, website maintenance, and user experience improvements
- To send communications you have opted into, such as updates or newsletters
How We Use and Share Information
We may share information in limited cases:
- With trusted third-party service providers who support site hosting, marketing, or payment processing
- When required by law or to protect our legal rights
- With partner vendors that maintain strict data security and privacy standards ensuring HIPAA, PCI, and applicable state compliance
We do not sell, trade, or rent personal information to outside parties.
Security Measures
We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, misuse, or disclosure. This includes encrypted website connections (SSL), secure hosting environments, and controlled access to personal data.
Cookies and Tracking Technologies
Our website uses cookies and analytics tools to improve user experience and measure traffic. You can disable cookies through your browser settings, although doing so may affect site functionality.
Your Rights
You may request to:
- Access or correct your personal information
- Delete your data, subject to legal or medical record limitations
- Withdraw consent to receive communications
To exercise any of these rights, contact us using the details below.
Contact Information
If you have questions or concerns about this Privacy Policy or the handling of your information, please contact:
Broken to Better Urgent Care
Attn: Chief Operation Officier
735 Cherry Rd
Rock Hill SC 29732
btb@betteruc.com