An individual member who has not used any of Broken to Better Urgent Care’s services can cancel at any time with written notice. An individual who has only had one (1) visit at Broken to Better Urgent Care can cancel his/her membership after six (6) months with written notice.
A member family who has not used any of Broken to Better Urgent Care’s services can cancel their membership at any time with written notice. A family who has only used two (2) visits with Broken to Better Urgent Care may cancel their membership after six (6) months with written notice.
Broken to Better Urgent Care may cancel an individual or family BTB Membership ten (10) business days following notification of failure of ACH transaction.
After ten (10) business days, the patient’s membership which has been canceled for this reason by Broken to Better Urgent Care may be reinstated with a valid credit or debit card entry and the payment of a reinstatement fee of $10.00.
In the event that a member cancels their membership and has utilized one (1) or more visit(s), or, if a member family has used two (2) or more visits, they will be responsible for 6 months membership dues minus any monthly dues already paid by member.
In the event that a member cancels their membership and has utilized two (2) visits, or a member family has used three (3) or more visits, they will be responsible for 12 months membership dues minus any monthly dues already paid by member.
In the event that Broken to Better Urgent Care is unable to provide services as promised for any reason, Broken to Better Urgent Care will refund monthly membership fees back to the patient or family retroactively to the first day of the month in which Valley Immediate Care was unable to provide services as promised.
I have read and accept the terms and conditions of the BTB Membership Agreement (click "Accept" below if you agree).